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Refund & Returns Policy
Because all BWP products are made to order, we do not offer refunds or returns for buyer’s remorse, incorrect sizing, or change of mind.
However, if there is an issue with your order, we will make it right.
Damaged or Incorrect Orders
If your item arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery at:
Include:
- Order number
- Photos of the issue
- A short description of the problem
We will review the issue and offer a replacement or refund if it qualifies.
Order Changes & Cancellations
Orders are sent to production quickly. If you need to make changes or cancel, contact us ASAP. After that, we cannot guarantee changes can be made.
Shipping Issues
We are not responsible for delays caused by carriers, customs, or incorrect shipping information entered at checkout. If a package is lost in transit, contact us and we will help resolve it with the carrier.
Final Note
We want you to be happy with your order. If something isn’t right, reach out and we’ll do our best to fix it.